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Bank of America reviews

Bank of America

4.6
Unclaimed
4.6
Unclaimed
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Summary:
Company size: 5000+
Total Assets: $50B+

Bank of America is one of the world's largest financial institutions globally. Bank of America offers personal, business and commercial banking, corporate and investment banking and wealth management services. Bank of America's clients include corporations, governments, institutions and individuals around the world.


Bank of America - Reviews

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Showing 1 – 10 of 38
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SS
Sandi S.Dec 1, 2025
5.0
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Everything is good, the service is excellent, and no improvement is required.

SB
Shontesia B.Nov 29, 2025
4.7
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
4.0
Overall Rating
4.0
Customer Service and Responsiveness
5.0
Fees and Costs
4.0
Communications and transparency
5.0
Comment on the ratings:

I’ve been with Bank of America for a while now and my experience has been smooth and reliable. Their mobile app is easy to use, customer service is helpful, and I appreciate how quickly issues get resolved. I also like the fraud alerts and security features very reassuring. Overall, a solid banking experience.

JC
Justin C.Oct 22, 2025
5.0
Commercial Banks | Bank Account
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Banking with BofA for eight years has been seamless, reliable, and incredibly convenient.

YK
Yuriy K.Oct 11, 2025
5.0
Commercial Banks | Credit Card Services
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I’ve been using a Bank of America credit card for a while now, and overall the experience has been pretty solid. The online banking and mobile app make it easy to manage payments, check balances, and track spending, which I really appreciate. Customer service has been helpful most of the times I’ve reached out

DH
Damonte H.Oct 2, 2025
5.0
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Awesome experience. Value the transparency of the baking service and the excellent service provided

NK
Neha K.Sep 15, 2025
4.5
Investment Banks | Private Capital Advisory | Technology & Software
Organic
Ratings:
Judgment
4.0
Communication
5.0
Expertise
5.0
Industry Knowledge
4.0
Willingness to Recommend
5.0
Execution
4.0
Comment on the ratings:

Best in class advisors with trusted knowledge and guidance. Grateful for them!!

EW
Ezra W B.Sep 6, 2025
5.0
Commercial Banks | Bank Account ,Credit Card Services
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I appreciate how members with preferred reward status have ATM fees waved for partner banks. This helps during travel, creating a seamless experience in less urban locations mainly served by credit unions, especially if you're used to banking in cities.

EW
Ezra W B.Sep 2, 2025
4.9
Commercial Banks | Bank Account ,Credit Card Services
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
4.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I like the integrated bill-pay system, especially with the credit card, as well as instant transfers in the app. The rewards programs, though, don’t seem to be as good as other banks.

NK
Neha K.Aug 21, 2025
5.0
Commercial Banks | Bank Account ,Loans & Lending ,Credit Card Services
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I trust BofA completely with their advice. Have been a member with them for over 20 years. Excellent A÷+ everything.

JD
Jessica D.Aug 19, 2025
4.2
Commercial Banks | Bank Account ,Payments
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
4.0
Ease of Doing Business With
5.0
Value
4.0
Willingness to Recommend
4.0
Overall Rating
4.0
Customer Service and Responsiveness
4.0
Fees and Costs
3.0
Communications and transparency
5.0
Comment on the ratings:

Honestly, the mobile app is super slick—easy to navigate, fast, and actually kind of intuitive (which is rare for banking apps). Would love to see more flexibility with overdraft protection—feels a bit rigid right now.

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