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Bank of America reviews

Bank of America

4.6
Unclaimed
4.6
Unclaimed
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Summary:
Company size: 5000+
Total Assets: $50B+

Bank of America is one of the world's largest financial institutions globally. Bank of America offers personal, business and commercial banking, corporate and investment banking and wealth management services. Bank of America's clients include corporations, governments, institutions and individuals around the world.


Bank of America - Reviews

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Showing 21 – 30 of 38
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AR
Andranae R.May 12, 2025
4.9
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
4.0
Communications and transparency
5.0
Comment on the ratings:

I have been with this bank for years. I trust them for however they may be and will continue to be with them.

Additional comments:

What did you like most and least about your experience with the Firm?

There is nothing I like least about the firm. I like that the most I can do is learn a bunch of knowledge.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

I don’t see any recommendations that need to be fixed with this term

PB
Paulos B.May 12, 2025
3.2
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
3.0
Trust and confidence
4.0
Ease of Doing Business With
3.0
Value
4.0
Willingness to Recommend
3.0
Overall Rating
3.0
Customer Service and Responsiveness
4.0
Fees and Costs
3.0
Communications and transparency
2.0
Comment on the ratings:

It was just to set up my bank account for my debit card. It was easy but it took a couple of weeks for the card to be registered and sent

Additional comments:

What did you like most and least about your experience with the Firm?

The explanation and transparency was the most useful thing from the experience. The wait time was my least favorite

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Probably having more locations around the city of San Diego, but besides that, I’ve had no issues with it so far

GT
Guillermo T.May 12, 2025
5.0
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Love the people that work there. Always helpful when I have a question

Additional comments:

What did you like most and least about your experience with the Firm?

The convencie of being everywhere. When I need something quick, they are accesible over phone and chat as well

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

No recommendation. Everything is customer centric.

KB
Kelly B.May 2, 2025
4.8
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
4.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
4.0
Communications and transparency
5.0
Comment on the ratings:

I just recently opened a new account, after not being with BofA for over 30 yrs. I am so very glad that I have come back to them.

Additional comments:

What did you like most and least about your experience with the Firm?

Everyone at the branch I Bank at are very knowledgeable and compassionate.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Keep up the good work. Keep going above and beyond what is expected of you.

KM
Kristian M.Apr 20, 2025
4.1
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
3.0
Trust and confidence
4.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
4.0
Overall Rating
4.0
Customer Service and Responsiveness
3.0
Fees and Costs
5.0
Communications and transparency
4.0
Comment on the ratings:

The bank is pretty great. Customer service is fair.

Additional comments:

What did you like most and least about your experience with the Firm?

I like the ease of use to do my banking. I do have some concerns with the security of my accounts

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

I would recommend they add more layers of security for banking. Firms should learn all about safety measures.

BS
Barbara S.Apr 15, 2025
5.0
Commercial Banks | Loans & Lending ,Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I had great experience with Bank of America on both account side and with the line of credit. Customer service was amazing. Bank of America was very insightful in recommending different banking services. Obtaining line of credit was a positive experience and they serve my company very well.

Additional comments:

What did you like most and least about your experience with the Firm?

I liked customer service and the fact that the bank representative took time to study my company and business. There is nothing that I liked least as it was amazing experience!

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

I highly recommend engaging Bank of America for banking and also, for lending. Their customer service is amazing. Loan options are very good too. In my opinion, this is one of the best banks.

EE
Esteban E.Apr 15, 2025
3.0
Commercial Banks | Bank Account ,Credit Card Services ,Payments
Incentivize
Ratings:
Knowledge and competency
3.0
Trust and confidence
3.0
Ease of Doing Business With
3.0
Value
3.0
Willingness to Recommend
3.0
Overall Rating
3.0
Customer Service and Responsiveness
4.0
Fees and Costs
2.0
Communications and transparency
3.0
Comment on the ratings:

Alright business, but not great. The fees stack up if you’re not careful.

Additional comments:

What did you like most and least about your experience with the Firm?

Fees are too high. But the ease of creating an account is good.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Lower fees is what I would recommend for the firm to engage better with customers

ZS
Zack S.Apr 11, 2025
4.9
Commercial Banks | Credit Card Services ,Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
4.0
Communications and transparency
5.0
Comment on the ratings:

I have banked with Bank of America for years, and I am very happy with the firm. They have a wide array of financial products, excellent customer service, and an easy-to-use website and app. They also have branches convenient to where I live.

Additional comments:

What did you like most and least about your experience with the Firm?

Most: Excellent customer service, easy to use website and app Least: Low interest rates on their savings accounts

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

I would advise Bank of America to keep doing what they are doing, as I feel like they offer superior products and customer service.

TR
Tony R.Apr 8, 2025
4.3
Commercial Banks | Bank Account ,Credit Card Services
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
4.0
Value
4.0
Willingness to Recommend
4.0
Overall Rating
5.0
Customer Service and Responsiveness
4.0
Fees and Costs
4.0
Communications and transparency
4.0
Comment on the ratings:

It's a very good bank with people that really help you and really knows how to do they job

Additional comments:

What did you like most and least about your experience with the Firm?

I love that they was very friendly and listened to what I had to say

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

None I like the way they run they business and the way the way they help people

BS
Barbara S.Feb 20, 2025
5.0
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I am long-term customer of Bank of America. The service is always exceptional. I feel that they really care about me, my accounts and always advise me how to optimize my savings and investments. Whenever I come to the bank, customer service is exceptional and always make me feel positive!

Additional comments:

What did you like most and least about your experience with the Firm?

I like great customer service. I also like that they are so proactive on advising me on how I can invest my money in the best way - i.e. saving accounts, CDs, etc.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

I absolutely would advise clients to open accounts in Bank of America. Customer service is exceptional and they always have customer best interest in mind.