FAQs for Verification & Publishing
What constitutes a conflict of interest in a review?
BankerAdvisor defines an inherent conflict of interest in a review when a review is submitted by anyone that is employed or was previously employed by a service provider either directly or indirectly, anyone with a financial interest or other interest in the rating of the review or potential impact of the review including but not limited to reviews of competitors.
Does BankerAdvisor publish negative reviews?
Yes. BankerAdvisor believes that comprehensive and in-depth reviews of a customer’s experience provide the most useful insight for prospective customers regardless of the ultimate rating. Robust customer reviews featuring specific feedback coupled with a diverse spectrum of ratings enhances the credibility of the platform. As a result, we do not filter, adjust or otherwise customer reviews including negative reviews.
What determines which reviews are published on BankerAdvisor?
Submitted reviews are vetted by our editorial team to authenticate the identity of the reviewer through LinkedIn account verification and other means. In addition, reviews are evaluated to ensure that they meet our submission requirements, consistent with our community guidelines and assessed for any potential conflicts of interest or indications of concern to the editorial team prior to being approved for publishing. Please visit our community guidelines for additional information.
Why was a previously published review removed?
The reviews program is continuously evolving. As we improve our methods, we periodically audit previously published reviews as they are flagged by our system or editorial team. If a past review does not meet our current standards or our current guidelines, it may be removed by our team.
What happens if a fraudulent review is discovered?
If a review is found to be fraudulent by our editorial team, it will be removed from our site. In addition, the reviewer may be subject to removal from any outreach campaigns, and/or banned from leaving future reviews from our site. If a vendor is found to have participated in fraudulent activity, their account may be subject to future penalties such as a publicly visible warning about suspicious activity.
What determines a review to be fraudulent?
BankerAdvisor is committed to helping our users make better decisions regarding financial services based verified and insightful reviews. Our editorial team is watchful for indications that information may be falsified, fraudulent or misleading as this could lead to inappropriate reviews being published and undermine the value of BankerAdvisor to its community.
Examples of user profiles and reviews that may be determined to contain misleading, false or fraudulent information or violate our community guidelines may include the following:
- - Any misrepresentation of the user profile
- - Any misrepresentation in the review as to the customer’s genuine experience
- - Payment, other financial interest or conflict of interest for the submission of the review
Please refer to our community guidelines for additional information regarding our reviews, authentication process and publishing.
What results in a review not meeting submission requirements or community guidelines?
Our editorial team determines whether a review qualifies for our submission requirements and adheres to our community standards. The cornerstones of our review authentication process are:
- - Verification of the reviewer profile
- - Determination that the review represents a legitimate customer experience
- - No indications of potential conflicts of interest
- - Content that meets our submission requirements and community guidelines
Please refer to our Community Guidelines for additional information regarding our reviews, authentication process and publishing.
Can fraudulent reviews pass the verification process?
We don’t think so. Our editorial team’s authentication and verification process is designed to prevent fraudulent reviews and compliance with our submission standards and conform with our community standards. While our process is robust, it does rely on the discretion of our editorial team. As a result, it not practical to expect that a review below our standards will be published. BankerAdvisor relies on our community of users to make our team aware of any noted concerns with a review by contact us at [email protected]. For more information about notifying our editorial team about a review, please see our Community Guidelines for more information.
Can competitors submit reviews? (repeat of 3 questions ago?)
No. Reviews submitted by competitors would violate our submission requirements and community guidelines. Our process for authenticating user profiles includes procedures designed to determine that the reviewer has represented their identity accurately, identify fraudulent submissions and conflicts of interest such as competitors or financial incentives for our community. Please see an overview of our Community Guidelines for more details.
How do I report a concern that a published review is suspicious or may contain falsified information?
Our editorial review process is principally focused on guarding against the publishing of falsified, fraudulent, fake or misleading reviews. As a result, in addition to utilizing technology and third-party information, our vetting process relies on an element of judgement from the editorial team in connection with assessing the credibility of user profiles and reviews. If you believe that a published review warrants investigation, please email our editorial team at [email protected] along with details regarding your concerns.
Does BankerAdvisor edit the contents of reviews?
Are old reviews removed after a certain period of time?
No. Reviews approved and published by our editorial team will not be removed after a certain period of time so as to preserve and protect the integrity of our platform with the community. As services providers’ business evolve and mature, the quality and breadth of their services will progress and will be reflected in the customer feedback in the form of reviews. We believe that this is valuable context and insight for our community of users.
How do I report a concern that a published review is falsified?
If you believe that a review may be fake, fraudulent or based on untrue information, please email your concerns to [email protected]. Please include a reference to the firm and a link to the review along with information supporting your concern.