AboutReviews (11)News (227)Discussions
US Bank reviews

US Bank

4.4
Unclaimed
4.4
Unclaimed
Leave a review

Leave a review

Summary:
Company size: 5000+
Total Assets: $50B+

US Bank is a federally-chartered bank based in Cincinnati, Ohio founded in 1863. US Bank offers personal, commercial and corporate banking services and financial services including banking, payments, loans, deposits, mortgage, home equity and wealth management services.


US Bank - Reviews

Help others choose smarter — write a quick review!

Your experience can help guide someone’s next big decision.
Leave a review
Showing 1 – 10 of 11
  • Most popular
  • Highest rated
  • By date
SS
Stephanie S.Aug 26, 2025
4.0
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
4.0
Ease of Doing Business With
4.0
Value
4.0
Willingness to Recommend
4.0
Overall Rating
4.0
Customer Service and Responsiveness
4.0
Fees and Costs
4.0
Communications and transparency
4.0
Comment on the ratings:

Great bank. the app is very easy. never had an issue.

MD
Mike D.Aug 25, 2025
4.0
Commercial Banks | Credit Card Services
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
4.0
Ease of Doing Business With
4.0
Value
5.0
Willingness to Recommend
4.0
Overall Rating
4.0
Customer Service and Responsiveness
3.0
Fees and Costs
5.0
Communications and transparency
3.0
Comment on the ratings:

I’ve recently done a considerable balance transfer in at a great rate.

JZ
Joe Z.Jul 23, 2025
4.3
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
4.0
Ease of Doing Business With
5.0
Value
4.0
Willingness to Recommend
5.0
Overall Rating
4.0
Customer Service and Responsiveness
4.0
Fees and Costs
4.0
Communications and transparency
4.0
Comment on the ratings:

Good people and good bank that can do anything that any other bank can do. Friendly and knowledgeable staff

Additional comments:

What did you like most and least about your experience with the Firm?

They are always friendly and eager to help you with your needs

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

They have good offerings for business accounts and many card options

AJ
Ava J.Jul 11, 2025
3.4
Investment Management | Wealth Management ,Private Banking
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
3.0
Ease of Doing Business With
2.0
Value
4.0
Willingness to Recommend
3.0
Overall Rating
5.0
Customer Service and Responsiveness
4.0
Fees and Costs
3.0
Communications and transparency
3.0
Comment on the ratings:

Better customer service and more interest rewards.

BR
Bill R.Jul 9, 2025
4.9
Commercial Banks | Credit Card Services ,Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
4.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

The Cash + Visa is a good 5% back card UUnfortunately tthey got rid of the most useful categories like dining

LJ
Lisa J.Jul 7, 2025
3.6
Commercial Banks | Bank Account ,Credit Card Services
Incentivize
Ratings:
Knowledge and competency
3.0
Trust and confidence
4.0
Ease of Doing Business With
4.0
Value
4.0
Willingness to Recommend
3.0
Overall Rating
3.0
Customer Service and Responsiveness
4.0
Fees and Costs
4.0
Communications and transparency
3.0
Comment on the ratings:

The service was fast and efficient. I love us bank.

AC
Arbutus C.May 26, 2025
5.0
Commercial Banks | Bank Account ,Credit Card Services ,Loans & Lending ,Payments
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Nothing could be better than it.was it was a rewarding experience

BW
Brittany W.Apr 25, 2025
5.0
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

This has been my bank since I was 16 years old and I have never had a issue with them. The employees are great, the fees are good, the time it takes for purchases to process through my account is wonderful!

Additional comments:

What did you like most and least about your experience with the Firm?

What I like most about US Bank is how quickly my transactions process. The thing I like least would be that I wish they would stay open till 7pm because sometimes work lasts till 6pm.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Later drive thru closing times to help those who need to process their checks/payments/deposits before next day.

LK
Lauren K.Apr 25, 2025
4.4
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
4.0
Ease of Doing Business With
5.0
Value
4.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
3.0
Comment on the ratings:

Amazing overall! The only issue I’ve had was that it was not intially communicated to me what their policy for using other bank’s ATMs was.

Additional comments:

What did you like most and least about your experience with the Firm?

I love their mobile app! I don’t have a US Bank in the town I live in but all the features of the app mean that I almost never have to go to the bank. I can deposit checks and transfer money and have it completed instantly.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

I would definitely recommend, especially if you have a busy schedule and don’t have time to run to the bank or their open hours don’t work for you.

SJ
Sequouiyah J.Apr 20, 2025
5.0
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Really good bank and grounded with good value towards customers.

Additional comments:

What did you like most and least about your experience with the Firm?

Like that they know the culture of business and the nothing negative I don’t like so far.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Yes I would definitely recommend this bank to other businesses.

12
Page 1 / 2
Next page