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Navy Federal Credit Union reviews

Navy Federal Credit Union

4.9
Unclaimed
4.9
Unclaimed
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Summary:
Company size: 5000+
Total Assets: $10B+

Navy Federal Credit Union is a federally-charted credit union founded in 1947 and based in Vienna, Virginia. Navy Federal Credit Union membership is available to families, household members with ties to the armed forces or National Guard. Navy Federal Credit Union offers consumer checking and savings accounts, certificates of deposit, individual retirement accounts, health savings accounts, credit cards, consumer loans, mortgages, retirement, and other services.


Navy Federal Credit Union - Reviews

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Showing 11 – 15 of 15
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  • Highest rated
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AH
Andrew H.Jun 4, 2025
4.4
Credit Unions | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
3.0
Value
3.0
Willingness to Recommend
4.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I like their low rates and no fees. I don't like the wait times at some of their branches and low interest rates on savings accounts.

QR
Qayonna R.Feb 12, 2025
5.0
Credit Unions | Bank Account
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I have been banking with Navy Federal for a few years and they are a very professional bank.

Additional comments:

What did you like most and least about your experience with the Firm?

I liked everything from when I first opened my account with them since 2019 and there was nothing I liked the least since I have had no problems with them.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

I recommend this bank a solid 10 out of 10 because they are extremely professional and they provide a great service to everyone who needed it.

DW
Destiny W.Feb 10, 2025
5.0
Credit Unions | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I love working with navy federal credit union because they so amazing and wonderful customer service

Additional comments:

What did you like most and least about your experience with the Firm?

Customer service and support and team and customer

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Good customer care and support team and customer service

CB
Casey B.Jul 26, 2024
4.9
Credit Unions | Bank Account ,Credit Card Services
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
4.0
Communications and transparency
5.0
Comment on the ratings:

Customer service is fantastic

KB
Kate B.Jul 26, 2024
5.0
Credit Unions | Bank Account ,Credit Card Services
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Very easy to do business with. Great app as well.

12
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