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Navy Federal Credit Union reviews

Navy Federal Credit Union

4.9
Unclaimed
4.9
Unclaimed
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Summary:
Company size: 5000+
Total Assets: $10B+

Navy Federal Credit Union is a federally-charted credit union founded in 1947 and based in Vienna, Virginia. Navy Federal Credit Union membership is available to families, household members with ties to the armed forces or National Guard. Navy Federal Credit Union offers consumer checking and savings accounts, certificates of deposit, individual retirement accounts, health savings accounts, credit cards, consumer loans, mortgages, retirement, and other services.


Navy Federal Credit Union - Reviews

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Showing 1 – 10 of 15
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  • Highest rated
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TO
Todd O.Nov 16, 2025
5.0
Credit Unions | Bank Account ,Payments
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Since I opened my account, I've had nothing but support from the staff and answers to all of my questions Could be better with notifications

DB
Derrick B.Oct 23, 2025
5.0
Credit Unions | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I think this company is really a good bank to be a member. It provides high quality customer service and great rates on loans and credit cards.

KD
Keimoni D.Oct 22, 2025
4.3
Credit Unions | Bank Account
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
4.0
Willingness to Recommend
5.0
Overall Rating
4.0
Customer Service and Responsiveness
5.0
Fees and Costs
3.0
Communications and transparency
4.0
Comment on the ratings:

NFCU I've been with for some time now. The customer service is great and the people are very helpful and kind. The fees aren't many and you get great benefits. Great people and great credit union.

CS
christy s.Aug 30, 2025
5.0
Credit Unions | Bank Account
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I don’t see what needs to be improved I have nothing but good experience with the bank

CP
christy p.Aug 17, 2025
5.0
Credit Unions | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

The bank is very nice and it is very helpful and the I cont have a way to improve it

DW
Destiny W.Jul 29, 2025
5.0
Credit Unions | Benefits & Retirement
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

They have amazing customer service and support services

AF
Amy F.Jul 22, 2025
4.7
Credit Unions | Bank Account
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
4.0
Fees and Costs
4.0
Communications and transparency
4.0
Comment on the ratings:

I overall love banking this offer alot to it's customers .

MG
Melanie G.Jul 7, 2025
5.0
Credit Unions | Bank Account ,Benefits & Retirement
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Wonderful service and outstanding helpful staff.!

PV
Paolo V.Jul 3, 2025
4.7
Credit Unions | Bank Account ,Credit Card Services ,Payments
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
4.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
4.0
Fees and Costs
5.0
Communications and transparency
4.0
Comment on the ratings:

Making credit card payments is seamless, making available balance usable immediately. Increading limits is a quick and simple process. Debit cards are easy to manage, add to phone, and reorder. Campus checking is useful for teens as well. Zelle payments are also seamless and quick

WP
William P.Jun 7, 2025
5.0
Credit Unions | Bank Account
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I like the fact that I can do multiple things at once with the same bank.

12
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