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SoFi reviews

SoFi

4.4
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4.4
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Summary:
Company size: 1001-5000
AUM: $10B - $25B

SoFi provides financial advisory services, products and tools for borrowing, saving, spending, investing and protection to help customers pursue their financial goals. SoFI's product offerings include checking and savings accounts, credit cards, investment accounts, student loan refinancing, personal loans, home loans, insurance and other financial services.


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SoFi - Reviews

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Showing 1 – 10 of 23
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  • Highest rated
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MM
Maureen M.Dec 2, 2025
5.0
Commercial Banks | Bank Account ,Credit Card Services
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I like their customer service and everything is great

DW
Daniel W.Nov 29, 2025
5.0
Consumer Finance | Mortgage / Home Equity Loans ,Personal Loans
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

They covered all the ones and outs of the whole process answered all my questions and they were just just the best.

DR
Daniel R.Nov 16, 2025
4.0
Consumer Finance | Loan Consolidation
Incentivize
Ratings:
Knowledge and competency
3.0
Trust and confidence
5.0
Ease of Doing Business With
1.0
Value
2.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I love all the various ways to go about loan consolidation and the lengths they will go to in order to help you.

KD
Korlee Dad u.Nov 6, 2025
3.9
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
5.0
Ease of Doing Business With
4.0
Value
4.0
Willingness to Recommend
3.0
Overall Rating
4.0
Customer Service and Responsiveness
4.0
Fees and Costs
3.0
Communications and transparency
4.0
Comment on the ratings:

Improve the security of our accounts and can show a better detailed summary of my spending.

CS
Cherrelle S.Oct 7, 2025
4.4
Commercial Banks | Credit Card Services ,Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
3.0
Value
4.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
3.0
Communications and transparency
5.0
Comment on the ratings:

It’s very good to use when you’re a beginner trying to boost your credit score

MM
Melinda M.Sep 24, 2025
4.0
Consumer Finance | Credit Cards
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
4.0
Ease of Doing Business With
4.0
Value
4.0
Willingness to Recommend
4.0
Overall Rating
4.0
Customer Service and Responsiveness
4.0
Fees and Costs
4.0
Communications and transparency
4.0
Comment on the ratings:

They offer support and tips to learn about investing. They help with education and supportive services.

MM
Melinda M.Sep 11, 2025
5.0
Commercial Banks | Bank Account ,Payments ,Credit Card Services
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I have used sofi for my online transactions. It is easy to add money into my checking account. I like the service and the ability to add money quickly.

NK
Neha K.Sep 3, 2025
4.4
Consumer Finance | Personal Loans ,Credit Cards
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
4.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
4.0
Overall Rating
5.0
Customer Service and Responsiveness
4.0
Fees and Costs
5.0
Communications and transparency
4.0
Comment on the ratings:

Love my SoFi online banking. Better rates, great experience. A+

CS
Chaka S.Sep 2, 2025
4.7
Investment Management | Institutional Services
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
4.0
Customer Service and Responsiveness
4.0
Fees and Costs
4.0
Communications and transparency
5.0
Comment on the ratings:

I use SoFi as my main bank, credit platform. Some criticisms are that there aren't options for investments, no zelle access within the SoFi app, and no physical locations to deposit cash. In my mind, all of these "issues" can be by passed and some are not necessary.Customer service chat box within the mobile app suckd It's so slow but Sofi has the best sign on bonus and are pretty good on apy rates. As an online-only bank with no available branches, I do use SoFi for 99% of my banking.

AS
Amy S.Aug 23, 2025
4.8
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
4.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
4.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Overall, it’s been a great experience. There isn’t a branch to do business with, though.

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