Chase Bank is the consumer and commercial banking subisidary of JPMorgan Chase & Co. Chase Bank offers consumer and business banking services including credit cards, mortgages, personal loans, automobile loans, and a broad suite of other financial services for clients.
Chase Bank - Reviews
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I found the Bank seller to be cold and distant as well as un engaging. I was looking for information regarding Credit and as well as financing for school and the representative not only did not help me basically told me that she didn’t have any answers
Faster on line service the holdtime washorrible butyou'll improve that i am sure of that
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They are greate people,fast transaction,helpfull,smilling face,smart and nice. i knowed for long years.
Additional comments:What did you like most and least about your experience with the Firm?
it works good but if they can add more features it’ll be awesome. cuz of AI coming .
What recommendations would you make to the Bank and to other businesses considering engaging this Firm?
The reason you want a mobile app is so you can do online payments and transfers without having to go to the bank. You can’t make a transfer fast and have to put it off until there’s absolutely no distractions.
Solid bank for its features, however the absurd amount of fees lingering at every corner should put you off.
Additional comments:What did you like most and least about your experience with the Firm?
The fees are insane here. On the other hand, customer service is very friendly and knowledgeable.
What recommendations would you make to the Bank and to other businesses considering engaging this Firm?
Be very cautious when signing up for a bank account that you are aware of all the terms and conditions and fees.
I based my ratings from my experience a few years ago I loved the service up until my account was compromised
Additional comments:What did you like most and least about your experience with the Firm?
I loved how customer service was easy to get in contact with but I don’t like how my account was easily compromised
What recommendations would you make to the Bank and to other businesses considering engaging this Firm?
I’d recommend more security and better communication between customers and fraud prevention
I have been a proud member of Chase for over 8 years now and am very satisfied with the service and offerings they provide. I like that I can get easy access to my bank account via the Chase mobile banking app, as well as pay bills, send money, and even check my credit score. In person, the bank tellers and clerks are always very courteous and provide excellent customer service whether I am withdrawing money or seeking information about my credit card.
Additional comments:What did you like most and least about your experience with the Firm?
Something I liked the least about the firm is that sometimes the lines are long to see a teller and appointments can take a little while. Something I like the most about the firm is the ease and convenience of banking in person and online.
What recommendations would you make to the Bank and to other businesses considering engaging this Firm?
I would recommend the firm integrate online appointments or use AI to help answer questions or concerns to help save time for customers and members who might not need to make an in person visit to a Chase bank.
I have banked with many banks and Chase bank is the best.
Additional comments:What did you like most and least about your experience with the Firm?
I like that every time I go into a branch they know who I am and call me by name. Least is that sometimes the atm has a glitch.
What recommendations would you make to the Bank and to other businesses considering engaging this Firm?
I wish I wouldn’t have wasted time trying other bank first and I wish I would have first tried Chase.
I've been banking with Chase for years now, and honestly, it's been a pretty decent experience. I love how they have pretty much everything I need under one roof, from my credit card to my car loan. Their app is super easy to use, letting me deposit checks and pay bills without ever stepping foot in a branch. Sure, sometimes the fees can be a little annoying if I don't keep an eye on my account balance, but overall, the convenience and range of services make Chase a solid choice for my banking needs.
Additional comments:What did you like most and least about your experience with the Firm?
Convenience and Accessibility: The extensive network of branches and ATMs, coupled with a robust online and mobile banking platform, makes managing finances convenient and accessible. Fees: The complex fee structure, including monthly maintenance fees, overdraft fees, and ATM fees, can be frustrating and expensive for some customers.
What recommendations would you make to the Bank and to other businesses considering engaging this Firm?
Continue to innovate and refine the mobile app, ensuring seamless user experiences and integrating emerging technologies like biometric authentication and AI-powered financial insights.
The Chase Freedom Flex is a great no-annual-fee card offering 5% cashback on rotating categories, 3% on dining and drugstores, and 1% on everything else. While Chase is a trusted bank with solid rewards, the card has foreign transaction fees and requires activation for bonus categories.
Additional comments:What did you like most and least about your experience with the Firm?
liked ease of opening account , didnt like the benefits with the card
What recommendations would you make to the Bank and to other businesses considering engaging this Firm?
quicker response time, better resolution sometimes the bot does not give good answers