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Washington Federal reviews

Washington Federal

3.8
Unclaimed
3.8
Unclaimed
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Summary:
Company size: 1001-5000
Total Assets: $10B - $25B

Washington Federal Bank (WaFd Bank) is a state-chartered bank based in Seattle, Washington founded in 1917. WaFd Bank offers personal and business banking services including personal loans, mortgages, auto loans, construction loans, agricultural loans, commercial loans and lines of credit, merchant services, credit cards, treasury management services, and other banking services. WaFd Bank serves customers with locations in Washington, Oregon, Idaho, Nevada, Utah, Arizona, New Mexico, and Texas.


Washington Federal - Reviews

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JM
Joshua M.May 18, 2025
3.3
Commercial Banks | Bank Account
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
3.0
Ease of Doing Business With
3.0
Value
4.0
Willingness to Recommend
3.0
Overall Rating
3.0
Customer Service and Responsiveness
4.0
Fees and Costs
3.0
Communications and transparency
3.0
Comment on the ratings:

They're pretty legit. I just have a checking account and it was free.

Additional comments:

What did you like most and least about your experience with the Firm?

I liked how they got me in and out. Least thing would be there's not enough free suckers.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

I recommend it cause it was a free checking account. They not bad bankers either

AR
Alexander R.Mar 10, 2025
4.2
Commercial Banks | Bank Account ,Credit Card Services
Organic
Ratings:
Knowledge and competency
4.0
Trust and confidence
4.0
Ease of Doing Business With
5.0
Value
4.0
Willingness to Recommend
5.0
Overall Rating
4.0
Customer Service and Responsiveness
4.0
Fees and Costs
5.0
Communications and transparency
3.0
Comment on the ratings:

What stood out to me the most was their competitive interest rates, especially on savings accounts. It's always nice to see your money grow, and their rates made me feel confident that my funds were working hard for me.

Additional comments:

What did you like most and least about your experience with the Firm?

While customer service is usually great, I did experience a delay in getting a response about some of my more specific banking requests, like changing account settings. It would be nice if these things could be processed faster.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Offer more online support options, such as live chat section, to answer common questions. This would make it easier to resolve issues quickly without needing to call or visit a branch.