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Fidelity Investments reviews

Fidelity Investments

4.8
Unclaimed
4.8
Unclaimed
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Summary:
Company size: 5000+
AUM: $50B+

Fidelity Investments offers investment management, retirement planning, portfolio guidance, brokerage, and other financial services.


Fidelity Investments - Reviews

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Showing 1 – 8 of 8
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TM
Tamara M.Nov 29, 2025
4.7
Investment Management | Private Banking ,Investment Management ,Wealth Management
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
3.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
4.0
Comment on the ratings:

I love their security features especially their voice recognition over the phone service. I also have legit never had a problem with any of their employees including bankers

SG
Samantha G.Oct 22, 2025
5.0
Investment Management | Investment Management
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I like that there are many conveniently located branches across the country and customer service is almost always readily available. The financial experts are very friendly and knowledgeable. There are also many investment products to choose from. I do think the app layout could be improved though, more specifically the graph views. I wish I could see more time frames than just the ones listed.

EK
Evan K.Aug 14, 2025
5.0
Investment Management | Wealth Management
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Intuitive platform that is easy to navigate and execute financial transactions. I would like to see more artificial intelligence integrated into the platform.

EK
Evan K.Apr 12, 2025
5.0
Investment Management | Investment Management ,Wealth Management
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

Fidelity Investments provides comprehensive wealth management services from investing, retirement account management, and philanthropy. The fees are very reasonable for the breadth of services offered.

Additional comments:

What did you like most and least about your experience with the Firm?

I love the responsive customer service; they are available 24/7 and answer my calls within a few seconds. I wish Fidelity had more brick-and-mortar locations if I choose to see someone face-to-face.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Give Fidelity Investments a chance to show what they can offer you. They aren’t the number one retirement investment management firm for no reason!

ES
Eric S.Apr 10, 2025
5.0
Investment Management | Investment Management
Incentivize
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

I've worked with Fidelity for years and had a great experience with them overall.

Additional comments:

What did you like most and least about your experience with the Firm?

Their customer service is excellent, and I trust them more than traditional banks with my money - I appreciate the cash back. I haven't had any issues with them.

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

A great place for investments and for traditional banking - recommend them highly!

ML
Murda L.Dec 1, 2024
5.0
Investment Management | Private Banking ,Wealth Management ,Trust & Estate Planning ,Investment Management ,Institutional Services
Organic
Ratings:
Knowledge and competency
5.0
Trust and confidence
5.0
Ease of Doing Business With
5.0
Value
5.0
Willingness to Recommend
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Comment on the ratings:

They offer good and valuable investment plans to customers

Additional comments:

What did you like most and least about your experience with the Firm?

Great service

What recommendations would you make to the Bank and to other businesses considering engaging this Firm?

Great for Budgeting and Financial Tools

BD
Bryan D.Nov 28, 2024
3.8
Investment Management | Investment Management
Incentivize
Ratings:
Knowledge and competency
4.0
Trust and confidence
4.0
Ease of Doing Business With
4.0
Value
4.0
Willingness to Recommend
4.0
Overall Rating
4.0
Customer Service and Responsiveness
3.0
Fees and Costs
3.0
Communications and transparency
4.0
Comment on the ratings:

I first came across Fidelity Investments through a recommendation and I have thoroughly enjoyed my journey with them so far. I think the best thing about it is how well I understand a lot of technical finance terms these days. I'm much more motivated to read reports to see how they can affect my investments

Additional comments:

What did you like most and least about your experience with the Firm?

The onboarding experience

VR
Verified ReviewerJun 2, 2021
4.8
Investment Management | Investment Management
Organic
Ratings:
Knowledge and competency
4.0
Trust and confidence
4.0
Ease of Doing Business With
5.0
Value
5.0
Overall Rating
5.0
Customer Service and Responsiveness
5.0
Fees and Costs
5.0
Communications and transparency
5.0
Additional comments:

What did you like best about your experience with the Firm?

Good advice and options. Good planning tools.

What recommendations would you make to other businesses considering engaging this Firm?

Don't be completely deferential. Think on your own, do a little research on your own.